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AI Assistant vs. Agent Interaction: A Client Service Face-Off

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The debate surrounding chatbot versus live chat for customer service continues to heat up. While AI assistants offer instant responses and are available 24/7, they can sometimes struggle with detailed inquiries, https://intelliclabs.com/ai-business/the-truth-about-chatbot-vs-live-chat-customer-support-backed-by-real-data/
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